Frequently asked questions
Frequently Asked Questions for La marquise
La Marquise is strictly a wholesale distributor to the professional skin care industry; therefore, we only sell to Spas, Salons, Licensed Cosmetologists or Estheticians.
We are not a store. Orders and Products ship from our 9000 sq. ft. warehouse in Deer Park, Texas. However, if you are in the Houston area and have an existing account with us, you may place an order for pick up, with 24 hours notice.
We are wholesale distributors; so for that reason we request a $100 minimum per order.
Opening Orders for Bioline and/or Pevonia Orders are subject to a customized opening order per account. Please contact us for additional information.
We ship via UPS, and Standard UPS Shipping Fees Apply. Fees are based on box weight and dimensions. Prepaid orders in excess of $750, and consisting of no more than 3 cases, will receive free UPS regular ground shipping. If in the Houston area, you are welcome to pick up your orders with 24 hour notice to avoid shipping fees.
You will receive two samples of that item for every retail item purchased, if available. This policy allows you to provide a sample to your client before the client makes a purchase.
Not all products have samples manufactured or available, therefore La Marquise is not required to supply extra or alternative samples.
We do not sell samples.
Your order has been double checked. Please open your shipment immediately upon receipt. If there are any discrepancies or concerns regarding your shipment, please notify us within (3) business days of receipt. In conclusion, La Marquise will not be held responsible for any claims or questions regarding missing items, incorrect items or expiration dates not made within this time frame.
La Marquise utilizes a quality control system to ensure that all products shipped from our warehouse meet our freshness quidelines. Once the products are received by the salon, it is the salon’s responsibility to rotate the product stock in order to avoid having expired products on their shelf. La Marquise is not responsible; nor would we exchange or refund products on your shelf that have expired.
If the box is damaged, notify us immediately. Save all pieces and packaging materials until the matter is resolved, and we will contact the freight carrier for an investigation.